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1 Year Next Business Day Onsite Service Warranty
(1) Yr Next Business Day Onsite Service Upgrade to Factory Warranty
Schneider Electric Critical Power & Cooling Services (CPCS) provides the expertise, services, and support you need for your building, industry, power, or data center infrastructure. Our world-class services offer a smart way to protect your equipment, ensuring that your system is always operating at peak performance, thereby prolonging its lifespan.Together we can develop a solution to maximize system availability, increase efficiency, and meet your budget.
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7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.
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Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
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Flexible Service SchedulingFlexible service scheduling options available to meet your business requirements
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Free shipment of replacement partsFree shipment of any replacement parts needed, including free return shipment of faulty part.
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Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
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Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics
On Site Service Features & Benefits
Convenience
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On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
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Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.