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Terms & Conditions :
Welcome to our website estorewale.com
The term estorewale.com or 'us' or 'we' refers to the owner of the website whose registered office is @ Essgi Infotech Private Limited, Essgi Towers, 6th Main, Maruthi Extn., Bangalore -560021. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
1. Duties & Taxes :
Amount You are paying includes GST and Delivery Charges if any. Buyer can claim the GST Input Tax Credit (ITC) by providing their GST Number during checkout or after writing to us before billing. We will not be able to include GST number in invoice if the GST Number is not provided before billing the item which is ideally within 3 hrs of the order placed.
2. Shipping Charges :
We charge shipping charges based on the weight of the product. Buyers are also have an option to make the payment online and collect the ordered products by providing their proof of ID / address where there is no shipping fees charged. Alternatively customer can take the delivery to his desired address by paying actual delivery charges by cash. Allow us min. 24 hrs to deliver the item if the buyers are located in the city of Bengaluru.
3. Product Warranty :
All the product sold in our website are brand new and factory sealed items (unless it is specified in the listing as refurbished product) and will be under manufacturer warranty as per the manufacturer's terms and conditions. In case of any issues, from the day one of the purchase, buyer needs to contact manufacturer's authorised service center / Call Center for support. Please place the order only if you are comfortable with manufacturer warranty. If buyers are buying Refurbished products, refer the warranty terms mentioned in the product listing itself.
4. REFUND & RETURN POLICY
estorewale.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
a. Order Cancellation requests will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
b. All cancellation requests are charged the transaction fee of 5% on entire order value, only the balance value will be refunded. For example : If you order product worth Rs. 1000/- and cancelled within 24 Hrs., a transaction fee of Rs. 50/- is being charged and Rs. 950/- will be refunded back to your account.
c.There is no cancellation of orders placed under the Same Day Delivery category.
d. No cancellations are entertained for those products that the estorewale.com marketing team has obtained on special occasions like Pongal, Diwali, Dasara and Valentine’s Day etc.
e. These are limited occasion offers and therefore cancellations are not possible.
f. In case of receipt of damaged or defective consumer durable items and non-durable items like Monitor, Desktop, Laptop, mobile phones etc., please report the same to our customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.
g. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer Service Team after looking into your complaint will take an appropriate decision.
h. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to respective brand. All complaints are to be logged with brand's service center.
e. In the event of returning of the product for any reason, buyer should return the product back to estorewale's registered office at their own cost.
f. At any point of time the refund of the total amount will not be exceeded to the amount paid while placing the order.