Features

Technical support

APC experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Parts included

Replacement parts and components are included with some service contracts. Please see the statement of work for service specifics.

1 Year Next Business Day Onsite Extended Service Warranty ( SIB -Service in Box)

(1) Yr Next Business Day Onsite Service Upgrade to Factory Warranty

• Experienced Certified Field Service Engineer
  APC factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
• Flexible Service Scheduling
  Flexible service scheduling options available to meet your business requirements
• Free shipment of replacement parts
  Free shipment of any replacement parts needed, including free return shipment of faulty part.
• Functional verification
  During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
• Labor and travel expenses included
  Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics

On Site Service Features & Benefits

       Convenience

• On site troubleshooting
  While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
• Comprehensive escalation and corrective actions process
  In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
• Experienced APC Certified Field Service Engineer
  Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
• Written summary report
  APC project managers will provide you with written reports to keep you informed of the progress of your project.
• Parts included
  Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
• Labor and travel expenses included
  Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
• Max. 48Hrs. Response and 72 Hrs. resolution time across India.
• Download he detailed Terms & Conditions by Clicking on this link